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Why register?

  • Find costs of tests and doctor visits
  • Look up a claim status
  • Find a doctor
  • Check account balances
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Aetna Member Services

 

Contact member services on the Internet

Aetna members, log in and use the contact us form to send a message.  The form pre-fills your information so all you need to do is select the reason you are contacting us and enter your message.

Non-Aetna members, use the public contact us form to send a message.  You will need to enter your information, select the reason you are contacting us, and then enter your message. 

To answer the most common questions, visit our FAQ's.



Contact member services by phone

Aetna members, you may phone Aetna Member Services at the phone number on your ID card and access our automated Aetna Voice Advantage system. 

Or log in to find your Member Services phone number.

  • Available 24 hours a day, 7 days a week.
  • Instant access – no busy signals or "on hold" music.
  • Personalized menu options that relate only to your plan and coverage.
  • Request personal claims, eligibility and plan information.
  • Perform common transactions.
  • During normal business hours you can ask to talk with a customer service professional.  Once you give your Aetna member ID number you will be directed to a customer service professional specially trained to help with your question.